Refund and Returns Policy
Overview
Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund.
To be eligible for a return, your item must be unused and in the same condition, you received. It must also be in the original packaging. For virtual products and services, you can request a return if the service is not yet delivered or not deliverable due to technical issues.
Additional non-returnable items:
- Downloadable software products
There are certain situations where only partial refunds are granted:
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. For virtual products and services, you can request a refund if the service is not yet delivered or not deliverable due to technical issues.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 15 days.
Late or missing refunds
If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at [email protected]
Need help?
Contact us at [email protected] for questions related to refunds and returns.